Channels
Conversations enter the same flow
Connect the channels used in support and preserve history for AI and the team.
- Official WhatsApp
- Instagram, Webchat, and email
- Realtime queue and conversation
Integrations/API
Connect channels and data without turning IAna into a generic suite.
IAna connects intake points, automations, and webhooks so every conversation arrives with context, owner, and next step.
WhatsApp, Instagram, Webchat, email, forms, and API working for the support flow.
Capture
Forms and pages become contacts
Use public intake points without separating the lead from the commercial operation.
- Landing pages with forms
- Custom fields
- Contact created with source
Automation
Events trigger next steps
Workflows and webhooks keep the conversational process moving.
- Guided messages and data collection
- Webhook calls
- Actions tied to context
API
Technical integration with control
Simple keys and interfaces to integrate external systems without exposing more data than needed.
- Workspace API keys
- Trackable events
- Plan permissions and limits
No hidden promise
The subscription covers software, AI, and automation. WhatsApp stays separate.
Meta, WhatsApp, BSP, official API, or provider costs still depend on the selected supplier and channel volume.
IAna organizes the operation and measures platform usage.
Credentials and integrations stay under workspace control.
Enterprise covers custom integrations when volume needs commercial follow-up.
Bring your channels into a clear conversational process.
Start with one flow, connect the needed intake points, and track what becomes support, sale, or follow-up.